Acceptance of Terms

By accessing or purchasing from our website or any Lemak Connect sales channel, you agree to comply with and be bound by these Terms of Use. If you do not agree, please discontinue use of our services immediately.

Product Information and Accuracy

While we strive to ensure that all product information displayed on our website is accurate and up to date, manufacturers may occasionally alter their products. Actual product packaging and materials may contain information different from what is shown on our site.
We recommend that you:

  • Do not rely solely on the information provided online.
  • Always read labels, warnings, and directions before using or consuming any product.

For detailed or updated product information, please contact the manufacturer directly.

Orders and Payment

All orders are subject to acceptance and availability. Prices are listed in Ghanaian Cedi (GHS) and may change without notice. Lemak Enterprise reserves the right to cancel or refuse any order at our discretion, including cases of incorrect pricing or suspected fraudulent activity.

Shipping and Delivery

  • Deliveries Within Accra : For deliveries within Accra, Lemak Enterprise partners with Yango as a trusted third-party delivery service. Delivery fees are based on Yango’s pricing system, which automatically calculates the charge per distance through their software. Customers are responsible for the delivery cost, which will be communicated before dispatch.
  • Deliveries Beyond Accra ; For orders outside Accra, Lemak Enterprise will send the package to a reliable courier service capable of delivering to the customer’s location. The customer will pay the delivery fee directly to the courier service upon receiving the item or as required by the courier.

Delivery timelines are estimates and may vary based on distance, courier schedules, weather, and other logistical factors. Lemak Enterprise is not responsible for delays caused by third-party delivery services or external conditions beyond our control.

Returns and Refunds

If you wish to return a product, please read our return policy and contact our customer service team before sending any item back. Returns will only be accepted for eligible products in their original condition and packaging.

Return Contact:
Lemak Connect (Customer Service)
📞 WhatsApp: +233 20 691 7330 / +233 54 374 8322
📧 Email: customerservice@lemakenterprise.com

Operating Hours:

  • Monday–Friday: 7:00 AM – 8:00 PM

  • Sunday: 12:00 PM – 8:00 PM

We will provide specific return instructions upon contact.

Limitation of Liability

Lemak Enterprise shall not be held liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products or services. Your use of our website and products is at your own risk.

Intellectual Property

All content on our website, including text, images, logos, and graphics, is the property of Lemak Enterprise or its content suppliers and is protected by applicable copyright and trademark laws. Unauthorized reproduction or distribution is prohibited.

Privacy

Your privacy is important to us. Any personal information collected is used solely for order processing and customer service purposes. For more details, please refer to our Privacy Policy.

Applicable Law and Jurisdiction

These Terms and Conditions are governed by the laws of Ghana. By purchasing from Lemak Enterprise, each party agrees to submit to the exclusive jurisdiction of the Ghanaian courts and waives any objections based on venue.

Changes to Terms

Lemak Enterprise reserves the right to update or modify these Terms of Use at any time without prior notice. Continued use of our website or services constitutes your acceptance of the updated terms.

Thank you for choosing Lemak Enterprise. We value your trust and business!