- Introduction
Lemak Enterprise respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the data you provide when using our website, social media pages, or Lemak Connect sales channels.
By accessing our services or making a purchase, you agree to the practices described in this policy.
- Information We Collect
We collect personal and non-personal information to help us process orders, communicate with customers, and improve our services.
a. Personal Information
We may collect:
Full name
Contact details (phone number, email address, delivery address)
Payment details (when applicable)
Order history and preferences
b. Non-Personal Information
We may also collect:
Device and browser information
IP address
Website usage data (pages visited, time spent, etc.)
- How We Use Your Information
Your information is used for the following purposes:
To process and deliver your orders
To communicate updates, promotions, or order confirmations
To improve our products, website, and customer service
To respond to customer inquiries or feedback
To comply with legal and regulatory requirements
We do not sell, rent, or trade your personal information to third parties.
- Sharing of Information
We may share your information only when necessary:
With delivery partners (such as Yango or courier services) to complete your order delivery
With payment service providers to process transactions securely
With customer service partners assisting with returns or inquiries
When required by law or government authorities
All partners are required to handle your information securely and use it only for the intended purpose.
- Data Security
We use reasonable physical, electronic, and managerial measures to protect your personal data against unauthorized access, alteration, or disclosure.
However, no online platform can guarantee 100% security. Lemak Enterprise is not liable for security breaches beyond our reasonable control.
- Cookies and Tracking Technologies
Our website may use cookies and analytics tools to enhance your browsing experience.
Cookies help us remember your preferences and improve website performance.
You can manage or disable cookies through your browser settings, though this may affect certain website features.
- Data Retention
We retain your information only for as long as necessary to fulfill the purposes stated in this policy or as required by law. Once data is no longer needed, it will be securely deleted or anonymized.
- Your Rights
You have the right to:
Access the personal data we hold about you
Request correction of inaccurate or outdated information
Request deletion of your data (where legally permitted)
Withdraw consent for marketing communications
To exercise your rights, please contact our customer service team.
- Third-Party Links
Our website or communications may contain links to third-party websites. Lemak Enterprise is not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing personal information.
- Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our business or legal requirements. The latest version will always be available on our website, and continued use of our services signifies acceptance of the updated policy.
- Contact Information
For questions, concerns, or data requests, please contact:
Lemak Connect (Customer Service)
📞 WhatsApp: +233 20 691 7330 / +233 54 374 8322
📧 Email: customerservice@lemakenterprise.com
🕒 Hours:
Monday–Friday: 7:00 AM – 8:00 PM
Sunday: 12:00 PM – 8:00 PM
Thank you for trusting Lemak Enterprise. We value your privacy and are dedicated to protecting your personal information